Privacy Policy

At Package Umrah (packageumrah.co.uk), we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services.

Information We Collect

When you use our website or contact us, we may collect personal information including:

• Full name
• Email address
• Phone number
• Billing or postal address
• Payment details (such as card or transaction information)
• Travel details (such as passport information, travel dates, and booking preferences)

In certain cases, we may also collect additional information to meet travel requirements, including:

• Medical conditions or accessibility needs
• Dietary requirements (which may indicate religious preferences)

Such information is treated as sensitive data and is only collected with your clear consent.

How We Use Your Information

Your personal data is used to:

• Respond to enquiries and provide travel information
• Process bookings and arrange Umrah travel services
• Send booking confirmations and important updates
• Improve our services and customer experience
• Meet legal and regulatory requirements

We only process your data where there is a valid legal basis to do so.

Sharing Your Information

We respect your privacy and do not sell your personal data. However, we may share your information with trusted third parties where necessary, including:

• Airlines, hotels, and travel providers to complete your booking
• Secure payment processors to handle transactions
• Government authorities for visa processing and legal requirements

We may also disclose information where required by law or to protect our legal rights.

International Data Transfers

As part of providing Umrah services, your data may be transferred outside the UK, including to authorities in Saudi Arabia for visa processing.

By using our services, you agree to such transfers where required.

Your Data Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally applicable)
• Object to or restrict how your data is processed
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal data only for as long as necessary to:

• Complete your booking and provide services
• Comply with legal, tax, and regulatory obligations

Once no longer required, your data is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to safeguard your personal information, including protection against:

• Unauthorised access
• Data loss or misuse
• Unlawful disclosure or alteration

While we strive to keep your data secure, no online system can be completely risk-free.

Accessing or Updating Your Data

You have the right to request a copy of your personal data. You may also request to:

• Update or correct your details
• Delete or restrict your information

All requests may require identity verification and will be handled in accordance with applicable laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page.

Your Consent

By using our website and services, you confirm that:

• You have read and understood this Privacy Policy
• You agree to the collection and use of your data as outlined
• You have obtained consent from other travellers if booking on their behalf

Final Note

Thank you for trusting Package Umrah. We are committed to protecting your privacy and ensuring a safe and secure experience throughout your Umrah journey.